Privacy, explained clearly.

FaithFull Weight Loss is a consumer-facing brand operated by Oomph Fitness Inc., an Ontario, Canada company (“FaithFull,” “we,” “our,” or “us”).

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, retain, and safeguard information when you visit faithfullweightloss.com or use our coaching programs, assessments, challenges, courses, events, communications, and related services (collectively, the “Services”).

By accessing or using our Services, you acknowledge the practices described in this Privacy Policy.

Oomph Fitness Inc. is responsible for personal information under its control. We maintain policies and practices designed to protect personal information and support compliance with applicable Canadian privacy laws.

Our designated Privacy Officer is responsible for overseeing our privacy practices and responding to privacy questions, access requests, correction requests, and complaints.

You may contact our Privacy Officer at [email protected] .

Information you provide

We may collect information that you voluntarily provide, including:

• Name
• Email address
• Mobile telephone number
• Mailing or billing information
• Account or profile information
• Survey and assessment responses
• Coaching-related information
• Weight loss, nutrition, wellness, habit, goal, and lifestyle information
• Challenge, course, or program participation
• Testimonials, photos, comments, and other submitted content
• Prayer requests and faith-related information you choose to share
• Messages and communications sent to us
• Customer support inquiries
• SMS consent, opt-in, and opt-out records
• Payment and transaction-related information

Payment information may be collected and processed by third-party payment processors. We may not directly receive or store complete payment-card details.

Wellness and coaching information

You may voluntarily provide information concerning your weight loss goals, nutrition, habits, lifestyle, wellness, challenges, progress, or personal circumstances when completing an assessment or participating in coaching or other Services.

We use this information to provide and improve the Services, communicate with you, personalize your experience, and support your participation.

FaithFull does not provide medical care, medical diagnosis, treatment, therapy, or emergency services. Please do not use our Services to submit information requiring emergency medical attention.

Automatically collected information

When you visit our website or use our Services, we and our service providers may automatically collect:

• Device type and operating system
• Browser type
• Internet Protocol address
• Approximate location derived from your IP address
• Pages viewed and links clicked
• Referral sources
• Dates and times of visits
• Website and service usage activity
• Cookie identifiers and similar technical information

We may collect this information using cookies, pixels, analytics tools, and similar technologies.

We may use personal information to:

• Provide, operate, and administer the Services
• Deliver coaching, assessments, courses, challenges, and educational content
• Personalize your experience
• Communicate about inquiries, appointments, programs, or accounts
• Send marketing communications when you have consented
• Respond to support requests
• Process payments and manage subscriptions
• Maintain records of transactions and consent
• Improve our website, programs, and Services
• Analyze traffic, engagement, and marketing performance
• Protect the security and integrity of our Services
• Prevent fraud, misuse, and unauthorized activity
• Enforce our agreements and policies
• Comply with legal and regulatory obligations
• Establish, exercise, or defend legal claims

We limit our collection, use, and disclosure of personal information to purposes that a reasonable person would consider appropriate in the circumstances and as otherwise permitted or required by applicable law.

If you subscribe to our email communications, we may send you educational content, program information, coaching opportunities, promotional offers, and other FaithFull updates.

You may unsubscribe from marketing emails using the unsubscribe link included in the email. After unsubscribing, we may continue to send non-promotional communications relating to purchases, active services, account matters, or customer support.

We may invite clients or participants to share testimonials, experiences, success stories, photos, or other content.

We will request permission before using personally identifiable testimonials, photos, stories, or similar content in public advertisements, promotional materials, social media, or website marketing where required.

We may use aggregated, anonymized, or de-identified information for business, research, educational, analytical, or marketing purposes, provided that it does not reasonably identify an individual.

• Program participation statistics
• Assessment trends
• Challenge completion rates
• Survey trends
• General engagement insights

Individual experiences and testimonials do not guarantee that others will achieve the same or similar results.

We do not sell personal information.

We may disclose personal information to service providers that help us operate our business and deliver the Services, including:

• Website and hosting providers
• Coaching, course, or membership platforms
• Scheduling and form providers
• Payment processors
• Email delivery providers
• SMS and communications providers
• Analytics providers
• Advertising and marketing technology providers
• Customer support tools
• Data storage and security providers
• Professional advisers

These providers may access personal information only as reasonably necessary to perform services on our behalf and subject to appropriate privacy, confidentiality, and security obligations.

We may also disclose information:

• When required by law, regulation, subpoena, court order, or legal process
• To protect the rights, safety, property, and security of FaithFull, Oomph Fitness Inc., our clients, or others
• To investigate suspected fraud, misuse, or unlawful activity
• To enforce our agreements and policies
• In connection with a merger, acquisition, financing, reorganization, sale of assets, or similar transaction

Mobile telephone numbers, SMS opt-in data, and SMS consent are not shared with third parties or affiliates for their own marketing or promotional purposes.

We and our service providers may use cookies, pixels, analytics tools, and similar technologies to:

• Operate the website
• Remember preferences
• Improve user experience
• Understand website traffic and usage
• Measure marketing and advertising performance
• Analyze engagement with our Services
• Maintain website security

You may adjust your browser settings to limit or disable cookies. Disabling cookies may affect certain website features.

Where required by applicable law, we will request consent before using non-essential cookies or similar technologies.

Our Services may contain links to or integrations with third-party websites, applications, platforms, or services.

We do not control and are not responsible for the content, security, or privacy practices of those third parties. Information you provide directly to a third party is governed by that party’s privacy policy and terms.

We encourage you to review the applicable policies before providing personal information to a third-party service.

We retain personal information only for as long as reasonably necessary to:

• Provide the Services
• Maintain business and transaction records
• Administer active accounts, programs, and subscriptions
• Document marketing and SMS consent
• Comply with legal, tax, accounting, and regulatory obligations
• Resolve disputes
• Enforce our agreements
• Protect our legitimate business interests

The applicable retention period depends on the nature of the information, why it was collected, and any legal requirements.

When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, alteration, or destruction.

The safeguards we use may vary based on the sensitivity, amount, format, location, and intended use of the information.

However, no method of transmission over the internet and no electronic storage system is completely secure. We cannot guarantee absolute security.

Depending on your location and applicable law, you may have the right to:

• Ask whether we hold personal information about you
• Request access to personal information we hold about you
• Ask how your information has been used or disclosed
• Request correction of inaccurate or incomplete information
• Withdraw consent where processing relies on consent
• Request deletion of personal information where applicable
• Object to or restrict certain processing where applicable
• Opt out of marketing communications
• Challenge our compliance with applicable privacy requirements
• Submit a complaint to an applicable privacy authority

These rights may be subject to legal limitations and exceptions. We may need to verify your identity before fulfilling a request.

To submit a privacy request or complaint, contact our Privacy Officer at [email protected] .

If you are dissatisfied with our response, you may have the right to contact the Office of the Privacy Commissioner of Canada or another applicable privacy regulator.

Your communication choices

• Unsubscribe from marketing emails using the link in an email
• Opt out of marketing texts by replying STOP
• Adjust available browser or cookie settings

FaithFull and its service providers may process, access, or store personal information in countries other than the country where you live, including Canada and the United States.

When personal information is processed outside Canada, it may be subject to the laws of the jurisdiction where it is stored or processed and may be accessible to courts, law-enforcement authorities, or national-security authorities in that jurisdiction.

Where required, we use contractual or other measures intended to require service providers to protect personal information and use it only for authorized purposes.

Contact our Privacy Officer if you would like more information about our service providers or cross-border processing practices.

The Services are intended for individuals who are at least 18 years old.

We do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will take reasonable steps to delete it.

If you believe a child has provided personal information to us, contact [email protected] .

We may update this Privacy Policy periodically to reflect changes to our practices, Services, technology, or legal obligations.

When changes are made, we will post the updated policy on this page and revise the Effective Date. Where required by law, we may provide additional notice or request renewed consent.